Effective Date: April 30, 2025
Welcome to LunchUp.ca ("we", "our", or "us"). By accessing and using our website and services, you agree to be bound by these Terms of Use. Please read them carefully.
1.1 LunchUp helps schools, families, and vendors manage school lunch programs, fundraising, and hardship-meal donations.
1.2 By using LunchUp.ca, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use. If you do not agree with these terms, please do not use our services.
2.1 LunchUp.ca is a meal ordering platform that facilitates lunch orders for students in participating schools.
2.2 We connect parents/guardians with approved vendors to provide nutritious meals for students.
3.1 Parents/guardians must:
3.2 All users must:
4.1 Schools and vendors are solely responsible for the quality, preparation, and delivery of food.
4.2 LunchUp.ca provides the technology platform, payment processing, and customer support.
5.1 All orders must be paid for in advance. Payments are processed securely through PCI-compliant processors.
5.2 Refunds for cancelled orders will be issued to your LunchUp Credit account, following deadlines and policies set by schools and vendors.
5.3 Credit and refund handling will follow school/vendor policies and may vary between programs.
6.1 Orders may be cancelled according to the deadlines set by individual schools and vendors.
6.2 Refunds will be credited to your LunchUp Credit account in accordance with the cancellation policy.
7.1 LunchUp provides allergy and dietary information from vendors where available.
7.2 Parents/guardians are responsible for confirming that meals are suitable for their child's needs, especially in cases of severe allergies.
7.3 Direct communication with the school and vendor is strongly recommended for allergy concerns.
8.1 We comply with Canadian privacy laws, including PIPEDA.
8.2 You are responsible for safeguarding your login credentials.
8.3 Please review our Privacy Policy for details on how we collect, use, and protect personal information.
9.1 By using the platform, you consent to receive transactional emails such as order confirmations and receipts.
9.2 You also consent to receive updates and promotional offers. You may unsubscribe from promotional emails at any time.
10.1 LunchUp.ca acts only as a platform connecting users with vendors and schools.
10.2 We are not liable for food quality, safety, delivery, or suitability of meals.
10.3 Liability is limited to the lesser of:
11.1 We may update these Terms of Use from time to time.
11.2 Updated terms will be effective upon posting on our website. Significant changes will be communicated to users.
12.1 These Terms of Use are governed by the laws of Canada.
12.2 For schools located in Ontario, these Terms are governed by the laws of Ontario, Canada.
If you have questions about these Terms of Use, please contact us:
Email: help@lunchup.ca