How to Order School Lunches
Step-by-step guide to ordering meals for your student
Quick Start
✓ Create an account and add your students
✓ Browse available meals for your school
✓ Add meals to cart and complete payment
✓ Your student receives their meal on the delivery date
Create Your Account
Start by creating a parent account on LunchUp:
- Click "Sign Up" in the top right corner
- Enter your email address and create a secure password
- Verify your email address
- Complete your profile information
Add Your Students
Add your children to your account:
- Go to your Dashboard after logging in
- Click "Add Student"
- Enter your child's information
- Add any dietary restrictions or allergies
- Repeat for each of your children
Important: Make sure to accurately select your child's class and food allergy information.
Browse Available Meals
Explore meal options for your student's school:
- Click on "Order" or "Bulk Order" to view ordering options
- See the calendar showing available delivery dates
- Browse different vendors and their meal options
- Check meal descriptions, prices, and dietary information
- Look for special indicators: (GF) = Gluten-Free, (V) = Vegetarian
Tip: Meals are organized by delivery date and vendor.
Add Meals to Cart
Select and add meals to your shopping cart:
- Choose your preferred meal from the dropdown menu
- Click "Add to Cart" for each meal you want
- Use the "Go to Cart" button to review your selections
Ordering Deadline: Each vendor has different order deadlines, but typically it's 2 days before delivery. We recommend placing orders as early as possible to ensure availability.
Complete Your Payment
Finish your order by completing the payment:
- Review all items in your cart
- Verify delivery dates and meal choices
- Enter your payment information securely
- Complete the checkout process
- Receive confirmation via email
Payment: You have 15 minutes to complete payment once you start checkout. If time expires, items will automatically return to your cart and you'll need to start the checkout process again.
Meal Delivery
Your student receives their meal on the scheduled delivery date:
- Meals are delivered directly to the school
- Each student receives an individually packaged meal with their name on it
- Lunch captains will help identify students with orders
- Special dietary requirements are clearly marked
Frequently Asked Questions
What if my child has food allergies?
Add allergy information to your student's profile. Our system automatically checks for conflicts and will warn you before adding potentially problematic meals to your cart.
Can I order for multiple children at once?
Yes! Each parent account is associated with one school. You can add multiple children from that school under your account and order for all of them at the same time on the order page.
What if I miss the ordering deadline?
Unfortunately, orders cannot be placed after the order deadline. Each vendor has different deadlines, but typically it's 2 days before delivery. This ensures vendors have enough time to prepare meals.
How do I cancel or modify an order?
You can cancel individual meal orders before the order deadline (typically 48 hours before delivery). Cancelled orders are automatically refunded to your LunchUp Credit for future use. If the order deadline has passed, unfortunately, the order cannot be cancelled. This is because we have already sent the reports to the vendor, and the vendor has started preparing the meals. We suggest parents pick up the meal at the school on the delivery day.
What if the school bus is cancelled or school is closed on the delivery day?
If buses are cancelled or schools close due to weather or other emergencies, don't worry! Your order will be automatically credited to your LunchUp Credit or rescheduled in coordination with the school.
Need help? Contact our support team or check out our FAQ page.