How to Order School Lunches
Step-by-step guide to ordering meals for your student
Quick Start
✓ Create an account and add your students
✓ Browse available meals for your school
✓ Add meals to cart and complete payment
✓ Your student receives their meal on the delivery date
Create Your Account
Start by creating a parent account on LunchUp:
- Click "Sign Up" in the top right corner
- Enter your email address and create a secure password
- Verify your email address
- Complete your profile information
Add Your Students
Add your children to your account:
- Go to your Dashboard after logging in
- Click "Add Student"
- Enter your child's information
- Add any dietary restrictions or allergies
- Repeat for each of your children
Important: Make sure to accurately select your child's class and food allergy information.
Browse Available Meals
Explore meal options for your student's school:
- Click on "Order" or "Bulk Order" to view ordering options
- See the calendar showing available delivery dates
- Browse different vendors and their meal options
- Check meal descriptions, prices, and dietary information
- Look for special indicators: (GF) = Gluten-Free, (V) = Vegetarian
Tip: Meals are organized by delivery date and vendor. Each day may have different options!
Add Meals to Cart
Select and add meals to your shopping cart:
- Choose your preferred meal from the dropdown menu
- Click "Add to Cart" for each meal you want
- Use the "Go to Cart" button to review your selections
Ordering Deadline: Orders must be placed by midnight, 2 days before delivery. (e.g., for Thursday delivery, order by Monday midnight)
Complete Your Payment
Finish your order by completing the payment:
- Review all items in your cart
- Verify delivery dates and meal choices
- Enter your payment information securely
- Complete the checkout process
- Receive confirmation via email
Payment: You have 15 minutes to complete payment once you start checkout. If time expires, items will automatically return to your cart and you'll need to start the checkout process again.
Meal Delivery
Your student receives their meal on the scheduled delivery date:
- Meals are delivered directly to the school
- Students receive their meals during lunch time
- Lunch captains will help identify students with orders
- Special dietary requirements are clearly marked
Important Information
Order Status Colors
Key Deadlines
• Orders close at midnight, 2 days before delivery
• Payment must be completed within 15 minutes
• Items return to cart automatically if payment expires
• Cancellations allowed until the order deadline (midnight, 2 days before delivery)
• Allergy information must be updated in student profiles
Frequently Asked Questions
What if my child has food allergies?
Add allergy information to your student's profile. Our system automatically checks for conflicts and will warn you before adding potentially problematic meals to your cart.
Can I order for multiple children at once?
Yes! You can add students and order for each one individually. Each student has their own ordering page based on their school's available options.
What if I miss the ordering deadline?
Unfortunately, orders cannot be placed after midnight, 2 days before delivery. This ensures vendors have enough time to prepare meals. For example, Thursday delivery orders close Monday at midnight.
How do I cancel or modify an order?
You can remove items from your cart before payment, or contact support for help with paid orders. Cancellations are allowed until the order deadline (midnight, 2 days before delivery). You can cancel orders yourself in Order History.
Need help? Contact our support team or check out our FAQ page.