Frequently Asked Questions

Yes! LunchUp is completely free for parents and families. There are no setup fees, no annual membership charges, and no hidden costs. You only pay for the meals you order.

Getting started is easy! Contact your school's administration to see if they offer LunchUp, or encourage them to get in touch with us. We handle all the setup and training.

You can typically place orders up to several weeks in advance, though this varies by school and vendor. Most schools allow orders until 24-48 hours before the delivery date.

We accept all major credit cards (Visa, MasterCard, American Express) and debit cards through our secure PCI-compliant payment system. You can also use LunchUp credits from previous refunds.

Yes! You can cancel individual meal orders before the order deadline (typically 24-48 hours before delivery). Cancelled orders are automatically refunded to your LunchUp Credit for future use.

Absolutely! You can add multiple students to your account and order meals for each child individually. Each student can have different meal preferences, allergy requirements, and delivery schedules.

All orders under your family account are consolidated into a single payment at checkout. You'll receive one receipt showing all children's meals and any applicable taxes or fees.

We have comprehensive allergy management systems including detailed ingredient tracking, allergen labeling on all packaging, separate preparation areas for allergen-free meals, and staff training. Learn more about our safety protocols.

Yes, we work closely with families and schools to manage severe allergies. Our system flags high-risk allergies, ensures proper meal preparation, and provides clear labeling.

We accommodate various dietary needs including vegetarian, vegan, gluten-free, dairy-free, kosher, and halal options (availability varies by vendor and location). Special dietary requirements can be noted in your child's profile.

You can update allergy and dietary information through your parent portal at any time. Changes are immediately reflected in all future orders and communicated to relevant vendors and school staff.

While our safety protocols minimize risks, if an incident occurs, contact emergency services immediately if needed, then report the incident to your school and LunchUp. We investigate all reports and continuously improve our safety measures.

Yes! All our vendor partners follow nutritional guidelines and provide balanced meals with appropriate portions of protein, vegetables, fruits, and whole grains. Meals are designed to meet children's dietary needs and energy requirements.

Meals are prepared fresh by approved local vendors following strict food safety standards. They're delivered in temperature-controlled packaging and arrive at schools just before lunch service to ensure optimal freshness and safety.

Schools earn revenue from each lunch sale through our fundraising partnerships. The funds go directly to school or home and school council to supporting school programs, equipment, and activities. Learn more about fundraising opportunities.

Revenue varies by school size, frequent and participation rates, but our partner schools typically raise $8,000-$15,000+ annually. Some larger schools with high participation have raised over $200,000 in a single year.

Minimal volunteer involvement is needed! Typically 1-2 volunteers (parents or senior students) can complete distribution in most schools. Meals arrive pre-sorted by classroom with clear labeling.

Meals arrive individually labeled and grouped by classroom. Volunteers or staff distribute meals during lunch period. The process typically takes 10-15 minutes for most schools.

Yes! We work with each school to customize their program based on their specific needs, preferences, and constraints. This includes vendor selection, menu options, delivery schedules, and fundraising goals.

Try resetting your password using the 'Forgot Password' link on the login page. If you continue having issues, contact our support team at help@lunchup.ca.

Yes! Our platform is fully mobile-responsive and works great on smartphones and tablets. You can place orders, manage your account, and view order history from any device.

Log into your parent portal and navigate to 'Account Settings' to update your email, phone number, address, and other contact details. Changes are saved automatically.

LunchUp works with all modern browsers including Chrome, Firefox, Safari, and Edge. We recommend keeping your browser updated for the best experience and security.

Our support team is here to help! Contact us at help@lunchup.ca or reach out through your school's administration. We typically respond within 24 hours.